> ## Documentation Index
> Fetch the complete documentation index at: https://aircloud.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> We're here to help you get the most out of Air Cloud

export function openSearch(e) {
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  document.getElementById("search-bar-entry").click();
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<div onClick={openSearch} style={{ cursor: "pointer" }}>
  <Card title="Ask our docs" icon="message-circle-question" href="https://docs.aieev.cloud/docs/overview/" arrow={true}>
    Ask our AI assistant that's been trained on our documentation.
  </Card>
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<CardGroup cols={2}>
  <Card title="Email Us for Support" icon="mail" href="mailto:hk.kim@aieev.com">
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    [hk.kim@aieev.com](mailto:hk.kim@aieev.com).
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    If you have any questions, email us at
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## Frequently Asked Questions

Below are common issues and how to resolve them based on real user deployments and our internal diagnostics:

<AccordionGroup>
  <Accordion title="401 Unauthorized">
    Authentication failed. Please verify that your API key or access credentials are correct.
  </Accordion>

  <Accordion title="404 Not Found">
    The requested container ID or endpoint path is invalid. Double-check the
    container ID or route.
  </Accordion>

  <Accordion title="500 Internal Server Error">
    An internal server error has occurred. Try again later or contact the Air Cloud support team.
  </Accordion>
</AccordionGroup>

Below are common issues and how to resolve them based on real user deployments and our internal diagnostics:

<AccordionGroup>
  <Accordion title="API Key Authentication Failure">
    * Symptom: Fails to authenticate API request
    * Cause: Expired or incorrect API key
    * Fix:
      * Ensure your key is still valid (check expiration)
      * Generate a new API key from the Air Cloud dashboard
  </Accordion>

  <Accordion title="GPU Assignment Errors">
    * Symptom: No GPU detected on container startup
    * Cause: Node instability or driver mismatch
    * Fix:
      * Re-deploy to a new instance
      * Check compatibility of driver with your container runtime
  </Accordion>

  <Accordion title="Network Connectivity Failures">
    * Symptom: Container cannot reach external endpoints
    * Cause: Port configuration, DNS issues, or firewall blocks
    * Fix:
      * Verify container exposes correct port and service is listening
      * Use curl inside container to test outbound connectivity
      * Ensure no security group restrictions block egress traffic
  </Accordion>

  <Accordion title="Health Check Failures / Stuck in Initializing">
    * Symptom: Deployment hangs on health check
    * Cause: Container is not returning 200 OK on /health
    * Fix:
      * Confirm that the correct health check path and port are exposed
      * Check logs for stack traces or model loading delays
  </Accordion>

  <Accordion title="Autoscaling Not Triggering">
    * Symptom: No scaling despite high load
    * Cause: Scaling threshold too high, or unhealthy replicas
    * Fix:
      * Tune autoscaling parameters (e.g., CPU threshold, latency window)
      * Verify all replicas pass health checks
  </Accordion>

  <Accordion title="502/503 Gateway Errors">
    * Symptom: API responds with server error
    * Cause: App not bound to expected port or crashed during startup
    * Fix:
      * Verify service listens on `0.0.0.0:<PORT>`
      * Increase health check timeout if model loading takes long
  </Accordion>
</AccordionGroup>

<Info>
  We do our best to respond to all requests within 24 hours but delays may occur
  during busy times.
</Info>